FAQ

Here you will find the most frequently asked questions. If you still have a question or two, please contact us at office@donaulife.at. Our service team will be happy to help you.

Austria*,
Germany,
Switzerland,
Belgium,
Bulgaria,
Denmark,
Estonia,
Finland,
France,
Greece,
Ireland,
Italy,
Croatia,
Latvia,
Lithuania,
Luxembourg,
Malta,
Netherlands,
Poland
Portugal,
Romania,
Sweden
Slovakia,
Slovenia,
Spain,
Czech Republic,
Hungary,
USA,
Cyprus

Other countries on request.

*Vaporizers can only be shipped to Germany, Switzerland & Europe for legal reasons. CBD products can be picked up by Austrian customers only in the coffee shop. Please inform yourself before buying about the legal situation of the offered electronic devices / glassware & CBD products! We assume no liability for misuse!

Austria, Germany: For orders under € 75, the delivery costs are € 6.9. Above this amount, shipping is free of charge.

EU & Switzerland: For orders under € 175, the delivery costs are € 14.9. Above this amount, shipping is free of charge.

Worldwide: Up to € 330 shipping will be € 30. Over € 330 shipping is FREE.

Sofortüberweisung, Giropay, Credit Card, Bank Transfer, Bitcoin, Litecoin, Ethereum, Dash.

Account holder: Achtung Glas Schmid Müller OG
IBAN: AT872022800000475350
BIC: SPKDAT21XXX

We send all our deliveries with the Austrian Post.

Vaporizers are shipped from our German warehouse by DPD or UPS.

Gorilla tents are shipped from the Gorilla European warehouse in the Netherlands via DPD.

Delivery regularly takes between 2 to 4 business days within Austria and 3 to 6 business days to Germany.

In the rest of the EU, the Post usually manages delivery in 5-8 working days.

No, we ship in neutral packaging. The sender is neutral and comes from a private address.

Our products are exclusively for use with tobacco or other legal herbs of your choice.

We can order almost all articles of the manufacturers in the shop for you. For articles from other manufacturers, please send a short e-mail to office@donaulife.com.

In principle, each order with us is binding. However, any order can be returned, without giving any reason, within a period of 30 days after receipt of the order.

To make use of the right of return send us a written message (email or letter) or simply return the order within the deadline. We ask for your understanding that used goods can not be returned.

Email: office@donaulife.com

Address:
Attention Glass Schmid Müller OG
Schlickendorf 8
3494 Gedersdorf
Austria

Please contact us immediately, we will try to solve all problems for you in the best possible way.

Unfortunately, this is no longer possible. Please provide a private address. Alternatively, we can send directly to postal branches with prior arrangement.