You have a question?

We're happy to help with product questions and orders. Contact us and get an answer. Our support team will be happy to help you!

Frequently Asked Questions

Which countries do you ship to?

Österreich,
Germany,
Switzerland,
Belgium
Bulgaria,
Dänemark,
Estonia,
Finland,
Frankreich,
Greece,
Georgia,
Ireland,
Italy,
Croatia,
Latvia,
Lithuania,
Luxemburg
Malta,
Netherlands,
Norway,
Pollen,
Portugal
Romania,
Sweden,
Slovakia,
Slovenia,
Spain,
Tschechien,
Thai,
Hungary,
USA,
Cyprus.

Other countries on request.

Please inform yourself about the legal situation of the electronic devices / glassware & CBD products offered before purchasing! We assume no liability for improper use!

What are the delivery costs of my order?

Austria, Germany: For orders under €75, shipping costs are €6.90. Shipping is free for orders over €75.

EU & Switzerland : For orders under €175, shipping costs are €14.90. Shipping is free for orders over €175.

Worldwide : Up to €330 shipping will be €30. Over €330 shipping is FREE.

Which payment methods are accepted?

Instant bank transfer, credit card, bank transfer, Bitcoin, Litecoin, Ethereum, Dash.

What are the bank details for orders?

Account holder: Achtung Glas Schmid Müller OG
IBAN: AT872022800000475350
BIC: SPKDAT21XXX

How is the order shipped? Which parcel service delivers what?

We send all our deliveries with the Austrian Post.

Vaporizers are shipped from our German warehouse with DPD or UPS.

Gorilla tents are shipped from the Gorilla European warehouse in the Netherlands via DPD.

How long does the delivery take?

Delivery typically takes between 2 and 4 working days to Germany (DHL) and to Austria (Austrian Post).

In the rest of the EU, the postal service usually delivers within 5-8 working days.

Can you tell what's inside from the package?

No, we ship in neutral brown packaging. The sender is neutral and is called Achtung Glas Schmid Müller OG.

What are our products intended for?

Our products are intended exclusively for use with tobacco or other legal herbs of your choice.

I'm looking for a specific item that I think you might have, but I can't find it - can you get it for me?

We can order almost all items from the manufacturers in our shop for you. For items from other manufacturers, please send a short email to office@donaulife.at

Within what period of time can the order be returned?

In principle, every order with us is binding. However, every order can be returned without giving reasons within a period of 30 days after receipt of the order.

To exercise your right of return, send us a written message (email or letter) or simply send the order back within the deadline. Please understand that used goods cannot be returned.

Email: office@donaulife.at

Address:
Achtung Glas Schmid Müller OG
Wienerstrasse 127
3500 Krems on the Danube
Austria

Can I send my package to a Packstation?

Yes, that's absolutely no problem. Just enter the correct branch number and your parcel number, and we'll take care of the rest!

You still have questions?

Contact us

Submit a request by email

Questions about products or orders? Click the button below to submit a ticket! Our team will respond quickly, courteously, and discreetly on weekdays. Please provide your order number so we can assist you more quickly.

Make an inquiry

Write to us via Whatsapp

Contact our award-winning WhatsApp support directly via our website or using the chat button. Our team will quickly and personally answer all questions about products in our headshop.

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Telephone support

+ 43 (0) 660 / 8522872

Give us a quick call – we're available from 9:00 AM to 16:30 PM to answer your questions. Friendly, discreet, and straightforward. It's best to have your order number ready so we can get back to you extra quickly.

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Barbara, Franz S. and 1.532 other people have rated our headshop 4.9 out of 5 stars.

Luke B.
September 6, 2025

Something was forgotten on the first delivery – but a quick email and the missing part arrived in no time! So... TOP SERVICE!

Luke W
September 1, 2025

Fast. Good

The greens arrived very quickly and taste really good. I'm still very new to the switch, though, and I'm currently trying out a few different brands. So far, it's definitely the easiest to roll of all the other brands and the least scratchy.

Martin
August 31, 2025

The order was processed and shipped quickly. The shipping fees for track and trace were low. Delivery was prompt and problem-free.
 Additionally, the carefully packaged, discreet package included a few small gifts. All in all: fantastic! Keep it up...

Niki R.
August 26, 2025

I was particularly pleased with two really great filters that I had never seen before!

Nice and quick

Harry
August 24, 2025

What I appreciate about Donaulife is…

What I appreciate about Donaulife is the price/performance ratio, the prompt processing of my orders, and the quality of the products offered. I order again and again.

The Mop Mop
August 13, 2025

 

Great shop

Perfect processing. The items are of very high quality. From now on, I will only order what I need here.

 
View Product
August 6, 2025

Fits like a glove – and came out of the grill faster than my neighbors! 🔥

I've rarely enjoyed such a small taper – but this chillum with a tapered joint fits perfectly! No wobbling, no jamming – just as smooth as the first hit after a long day.

The package arrived lightning fast, and as if that weren't enough, it also included a few really useful extras. That's when you can tell: Someone here has put a lot of thought into it—not just down to the final touch, but beyond. 😉

All in all: top quality and price, fast shipping, good sense of humor—I'll order again.
💚-Thank you very much!

Max S.
August 6, 2025

Fast, secure and great product

Shipping was super fast and the product is great; I was really looking forward to it.

Chris E
August 5, 2025

Everything was perfect from start to finish

Everything was perfect from start to finish.
Good prices, fast delivery, and very well packaged so everything arrived safely. And quick processing.
Always happy to come back. Clear recommendation.

Marvin B.
July 21, 2025

All good as always

Everything's good as always. The shop of choice when you need something. Prices are good, and delivery is also fast. Everything's fast.

Sylvia A.
July 18, 2025

Absolutely top!!

Absolutely fantastic! The delivery was super fast. The item arrived in two days! Excellent customer service.
Sehr gerne wieder

Andrew O.
July 5, 2025

Quick and easy - great experience

The order was processed and shipped quickly. The shipping fees for track and trace were low. Delivery was prompt and problem-free.
The goods were flawless and exactly as described. Additionally, the carefully packaged, discreet parcel included small gifts that further enhanced the joy of the purchase. All in all: fantastic! Keep it up...

BU
June 28, 2025

TOP!!!

Easy ordering, super-fast delivery

RichardF.
June 26, 2025

Real papers, great price

Papes from Elements are not fakes, cheap and there were little surprise goodies with the delivery

Adam P.
June 16, 2025

Large selection

A large selection, and the items we needed were in stock. Excellent value for money and delivery time!
My order arrived in the mail the next day at noon!
Highly recommended, would go back anytime!
Best regards and all the best.

Rainer M.
27 May 2025

Ordered goods received in perfect condition.👏🏻

Ordered goods received in perfect condition.👏🏻
Particularly noteworthy are the 🍬Goodies that you include.👍
It looks like you're getting a package from a good friend.✌️

Henry B
23 May 2025

So the fact that you can easily find rosin in…

So, the fact that you can easily refine rosin into a vape liquid is great, but I would like the wax to be flavorless! Otherwise, everything is perfect.