Terms & Conditions

Basics:

1. All sales are to be viewed using the points below.

2. All product prices are in Euro, including Austrian VAT (20%) and excluding any shipping costs that may apply.

3. You must be at least 18 years old to shop with us.

4. We are a fair trading partner and expect the same from you.

5. Misunderstandings, ambiguities and mistakes should not happen, but they can happen – we will ALWAYS try to solve things together with you in the best possible way.

6. Consider the legal situation in your country! All products may only be used within the framework of the laws that apply to you. By accepting these terms and conditions, you confirm that you will hold us harmless and indemnify us for any violations on your part. We strictly reject any responsibility for the misuse of our products!

7. The relevant laws in their currently valid version apply.

8. For legal reasons, vaporizers can only be sent after presentation of an ID. Simply send us a photo of your passport or ID card by email or using an encrypted messenger. The data will be deleted immediately after sending! Please inform yourself about the legal situation of the electronic devices or glassware on offer before purchasing! We accept no liability for improper use!

1 Applicability to entrepreneurs and definitions of terms

(1) The following general terms and conditions apply to all deliveries between us and a consumer
in the version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither
can be attributed to their commercial or self-employed professional activity (§ 13 BGB).

2 Conclusion of a contract, storage of the contract text

(1) The following provisions on the conclusion of the contract apply to orders via our online shop https://www.donaulife.com .

(2) In the case of conclusion of the agreement comes into

conditions.

(3) The presentation of the goods in our online shop does not constitute a legally binding contract offer on our part,
but are merely a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.
(4) Upon receipt of an order in our Internet shop following rules apply:
The consumer makes a binding contract offer by successfully going through the order procedure provided in our internet shop.

This order involves the following steps:

Before the binding sending of the order, the consumer can press the "Back" button in the internet browser he is using
You can return to the website on which the customer's details are recorded and correct input errors or by closing the
Internet browser to cancel the ordering process.
We confirm the receipt of the order directly by an automatically generated e-mail ("order confirmation"). With this we accept your offer.

(5) Storage of the contract text for orders via our internet shop: We save the contract text and send you the order data and our general terms and conditions by
E-mail. You can also view the terms and conditions at any time at https://www.donaulife.com/agb/.

You can view your past orders in our customer area under My Account -> My Orders.

3 Prices, shipping costs, payment, due date

(1) Prices quoted include VAT and other price components. In addition there are any shipping costs.

(2) The consumer has the option of paying by bank transfer, instant transfer, Bitcoin, Potcoin or credit card (Visa, Mastercard, American Express).

4 delivery

(1) Unless stated otherwise in the product description, all items offered by us are ready to ship.
The delivery takes place here latest within 5 working days.
In the case of payment in advance, the period for delivery begins on the day after
Payment order to the bank commissioned with the transfer and for all other payment methods to run on the day after the conclusion of the contract.
If the deadline ends on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the
sold thing also passes on the dispatch purchase only with the transfer of the thing to the buyer on this.

5 retention of title

(1) Unless otherwise agreed, the goods will be delivered by us
warehouse to the address you provided.

(2) The goods remain ours until the purchase price has been paid in full
Property.

(3) In exceptional cases we are not obliged to deliver the ordered goods,
if we have properly ordered the goods, but not
were delivered correctly or on time (congruent hedging transaction).
The prerequisite is that we do not accept the lack of availability of goods
represented and informed you of this circumstance immediately.
In addition, we are not allowed to take the risk of procuring the ordered goods
have taken over. If the goods are not available,
We will immediately reimburse you for any payments you have already made. The risk, one
We assume the responsibility for having to procure ordered goods (procurement risk).
not. This also applies when ordering goods that are only of their type and type
Characteristics are described (generic goods). We are for delivery only
from our stock of goods and those ordered by us from our suppliers
Goods obliged.

8 warranty

(1) Unless expressly agreed otherwise, your
Warranty claims according to the legal provisions of the
Sales law (§§ 433 ff. BGB).

(2) If you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), the
Limitation period for warranty claims for used items –
deviating from the legal provisions – one year. This
The limitation does not apply to claims based on damages arising from the
Injury to life, body or health or from the
Breach of an essential contractual obligation, the fulfillment of which is
proper execution of the contract is possible in the first place and
compliance with which the contractual partner can regularly rely
(cardinal obligation) as well as for claims due to other damages
due to an intentional or grossly negligent breach of duty on the part of
the user or his vicarious agents.

(3) Otherwise, the statutory provisions shall apply to the warranty.

(4) If you are an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB), the statutory regulations apply
Provisions with the following modifications:

– Only our own information and that are responsible for the quality of the goods
The manufacturer's product description is binding, but not public
Promotions and statements and other advertising by the manufacturer.

– You are obliged to return the goods immediately and with the required price
To examine and contact us carefully for quality and quantity deviations
Obvious defects must be reported within 7 days of receipt of the goods.
Timely dispatch is sufficient to meet the deadline. This also applies to
Hidden defects discovered later upon discovery. In case of violation of the
The obligation to inspect and give notice of defects is to assert warranty claims
locked out.

– In the event of defects, we will, at our discretion, provide a guarantee through repairs
or replacement delivery (subsequent performance). In the case of repairs must be made
we do not bear the increased costs resulting from the shipment of the goods
arise at a location other than the place of performance, provided that
Shipment that does not comply with the intended use of the goods
requirements.

– If the supplementary performance fails twice, you can do so at your own discretion
Demand a reduction or withdraw from the contract.

- The warranty period is one year from date of delivery.

9 contract language

As contract language german will be available exclusively.

10 Customer Service

Our customer service for questions, complaints and objections is available on working days from
9:30 am to
16:20 pm under

Phone: + 436604840072
Fax: + 436604840072
E-Mail: office@donaulife.at

are available to support you.